Privacy Policy

1. Purpose and scope

This policy explains how spacecrew inc., which also operates in Quebec as Technologies SpaceCrew, collects, uses, discloses, retains and protects personal information through its corporate website and general communications.

This policy applies when you:

• visit the SpaceCrew website;
• contact us by email;
• request information about our products or services;
• voluntarily provide information through a general inquiry.

Separate policies, agreements or notices may apply to customer accounts, product environments, professional services and information processed on behalf of clients.

2. Privacy Officer

The person responsible for the protection of personal information at SpaceCrew is:

You may contact the Privacy Officer with a question, access or correction request, withdrawal of consent, or privacy complaint.

3. Information we may collect

Information you provide

Depending on your interaction with us, we may receive:

• your name;
• your email address;
• your telephone number, if you choose to provide it;
• your organization and role;
• the contents of your message;
• information about your products, systems, operations or projects;
• documents or other information you choose to send.

Please do not send passwords, private keys, access tokens, payment-card information or sensitive personal information through a general inquiry.

Technical information

Our hosting and security infrastructure may automatically process technical information needed to operate and protect the site, including:

• IP address;
• browser and device type;
• operating system;
• request date and time;
• requested pages;
• referring page;
• technical and security logs.

4. How we collect information

We may collect information:

• directly from you, including by email;
• automatically through infrastructure needed to host, secure and operate the site;
• from an authorized representative of your organization;
• through a business relationship or service inquiry.

5. Purposes

We use personal information only for relevant purposes, including:

• responding to an inquiry;
• understanding an operational or business need;
• assessing whether a SpaceCrew product or service may fit;
• preparing a conversation, proposal or business relationship;
• operating, securing, diagnosing and improving the site;
• preventing abuse, security incidents and unauthorized access;
• complying with legal, accounting and contractual obligations;
• establishing, exercising or defending a legal right.

We do not sell or rent personal information.

6. Consent

Where required, we obtain valid consent before collecting, using or disclosing personal information.

You may withdraw consent where the law permits. Withdrawal may limit our ability to respond to a request or provide a service that depends on the information.

7. Disclosure to service providers and others

We may disclose necessary information to providers that help us operate, such as:

• Amazon Web Services (AWS) hosting for the public website, in the Montréal region;
• Apple iCloud email and communication providers;
• security, backup and technical support providers;
• legal, accounting, insurance and other professional advisers.

Providers must use the information only to deliver the agreed services, subject to their contractual and legal obligations.

We may also disclose information where required by law, to protect our rights or a person’s safety, or in connection with a business transaction permitted by law.

8. Processing outside Quebec

Some providers may process or store information outside Quebec. Information may then be subject to the laws of the relevant jurisdiction.

Before entrusting personal information to a provider outside Quebec, SpaceCrew assesses relevant factors and implements appropriate contractual, organizational and technical safeguards as required.

9. Retention and destruction

We retain information only for as long as needed for the purposes described in this policy, our obligations and reasonable business administration.

If a general inquiry does not lead to a business relationship, we normally seek to delete or anonymize the inquiry information within 24 months after the last meaningful exchange, unless a legal obligation, dispute, security requirement or documented business reason requires longer retention.

At the end of the applicable retention period, information is securely destroyed or anonymized as required.

10. Security

SpaceCrew uses administrative, technical and physical safeguards appropriate to the information and risks, including access controls, account and secret management, cloud security measures, suitable backups and secure development practices.

No transmission or storage method is absolutely secure. We nevertheless work to reduce risk and respond to incidents in accordance with applicable requirements.

11. Cookies and similar technologies

At launch, the SpaceCrew corporate website does not intentionally use advertising cookies, behavioural profiling or cross-site tracking.

The site and hosting provider may use technologies that are strictly necessary for operation, security, load distribution or essential preferences.

If we add non-essential analytics or other tracking technologies, we will update this policy and request consent where required.

12. Your rights

Subject to legal conditions and exceptions, you may request:

• access to personal information we hold about you;
• correction of inaccurate, incomplete or ambiguous information;
• withdrawal of consent where permitted;
• cessation of dissemination or de-indexing in circumstances provided by law;
• information about how your information has been used or disclosed;
• review of a privacy complaint.

You may also request a copy of computerized personal information we collected from you in a structured, commonly used format. This right excludes information we created or inferred and is subject to legal conditions, including the absence of serious practical difficulties. You may request transmission to a person or organization authorized by law to collect it.

Send access or correction requests in writing to privacy@spacecrew.ca. We respond in writing no later than 30 days after receipt. We may verify your identity. A refusal includes reasons and the applicable review rights and deadlines.

13. Complaints

You may submit a complaint to the Privacy Officer at privacy@spacecrew.ca.

We will review the complaint reasonably and contact you about the follow-up. You may also contact the Commission d’accès à l’information du Québec where permitted by law.

14. External links and services

The site may link to other sites or services. Their privacy practices are governed by their own policies. SpaceCrew does not control those practices.

15. Changes

We may update this policy to reflect changes to our operations, website, providers or applicable requirements.

The current version will be posted with its latest update date. We will take additional steps where a material change requires notice or renewed consent.

16. Contact

For questions or requests about this policy: